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Privacy Policy

Your privacy

We respect privacy and your rights to control your personal data. Our promise to you - is to always be clear about the data we collect and why. We are committed to safeguarding the privacy of our supporters and website visitors. We do not and will not sell data to third parties.

You can contact us about issues relating to personal data, including the contents of this notice, by any of the following methods:

Mail: FoLM, Little Munden Primary School.  Church Lane, Dane End, Near Ware, Hertfordshire.  SG12 0NR.


Telephone: 01920 438271

What personal data do we collect? And where do we collect it from?

We collect information you voluntarily provide to us, such as your name, phone number and email address, from various sources.  These are shown below:

Type of Information

Name and contact details

Business-related details

Device & website usage


Basic personal information

Your Company name

When accessing our website information about your IP address and what pages you look at within our site is recorded.  The information remains anonymous.The IP address helps us to understand geographic information about our website visitors better, so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.


This information will usually have come directly from you in the form of your business card, email correspondence, telephone calls, face to face meetings or your use of or registration on our website (i.e. requests for a brochure or quote).

We produce this information ourselves through the use of Google analytics

What do we use the data for?

We use the personal data we hold about you to improve your user experience online.  The information we collect also helps us to maintain and improve our website, providing you with the most user-friendly online experience.



We use the data we collect to deliver and personalise our communications with you.  For example, we may keep notify you of events you may be interested in.  You can opt out of receiving any communications at any time by emailing  If you opt out we will not use your details to send marketing communications in future. 

The data collected by web-monitoring will be used to improve our website and give you a user-friendly, intuitive and professional experience.

What are our legal grounds for handling your personal data?

The General Data Protection Regulation “GDPR” allows the use of your personal data where necessary for legitimate purposes provided this is not outweighed by the impact it has on you as an individual.  This is known as the ‘legitimate interests’ condition for processing personal data.

The majority of our data processing in under the condition of legitimate interests but we also operate on the condition that you consent to us processing the data you provide.

Once you have purchased from us we will rely on the condition of ‘performance of a contract’.

Where your personal data is stored and protected

Your personal details are held within a secure, cloud-based system accessed via password protected user profiles.  Where data is extracted for analysis or marketing purposes the extracted data is, at all times, held within secure, password protected systems.

Your data will never be shared with a third party and will not be sent or held outside of the EU.

How long will we keep your data?

We keep your personal data only for as long as is necessary for the purposes for which it is held.  We remove your data immediately if you request us to do so. 

How you can access your data?

You can request access to the personal information we hold about you and we will provide this to you.  Before providing data to you we will ask you for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data for you.

You may request access to or copies of the personal information that we hold about you by email us at  If you believe that any of the personal information we hold about you is incorrect or incomplete please contact us and we will take steps to correct or update the information.  You may request that your personal information be deleted.  We will comply with your request to be deleted unless your details are required for the performance of a contract that we have entered into. 

If you are unhappy with the way that we have handled your personal information you can raise your concern to the Information Commissioners Office (ICO).  Alternatively, please contact us to discuss your concerns.

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